Store Manager – King Shaka International Airport

We’re looking for a motivated and experienced Store Manager to lead operations at our high-profile airport location. If you have a flair for fashion, love leading teams, and thrive in a target-driven retail environment — this could be your next great opportunity!

Key Responsibilities

• Manage daily, weekly, and monthly sales plans and targets.
• Monitor sales trends and implement strategies to improve performance.
• Review performance regularly with management and ensure team alignment.
• Use promotions and product recommendations to boost customer conversion.

• Schedule staffing to support peak trading times.
• Recruit, train, onboard, and coach team members.
• Motivate the team to reach KPIs and performance goals.
• Conduct regular feedback sessions and performance reviews.
• Manage minor IR issues and facilitate corrective action as required.

• Lead by example in delivering outstanding customer service.
• Handle escalated customer queries and complaints professionally.
• Foster relationships with repeat customers to encourage loyalty.
• Stay on top of fashion and competitor trends to inform service.

• Oversee stock control, daily counts, replenishment, and shrinkage.
• Investigate and act on stock discrepancies.
• Conduct regular stock takes and manage returns/IBTs.

• Ensure the store is visually appealing and complies with brand guidelines.
• Oversee cash-ups, reconciliations, and daily banking.
• Maintain hygiene standards and ensure cleanliness in all areas.

• Matric (essential)
• Tertiary qualification in retail management or commerce (advantageous)
• Minimum of 2+ years retail management experience (preferred)
• Proven track record in achieving sales targets
• Experience in luxury or fashion retail highly beneficial

• Customer-focused and confident leader
• Target and results-driven
• Creative, energetic, and fashion-forward
• Strong interpersonal and emotional intelligence
• Comfortable working under pressure
• Adaptable, responsible, and proactive
• Excellent communication and team motivation skills
• Tech-savvy and process-oriented
• Leads by example and develops others

If you're a fashion-forward leader ready to take ownership of a fast-paced store, apply now and bring your energy and expertise to an iconic retail brand!