Wealth Management Administrator

• Administration (Investments, Long-term risk policies, Medical aid & GAP-cover)

Process instructions including:

1. New business applications
2. Advisor appointments on existing investments and policies
3. Investment additional contributions
4. Investment withdrawals
5. Investment switches and transfers

• Prepare and submit documentation to product providers
• Track and follow up on outstanding transactions with asset managers, investment platforms, insurance providers, medical aid and GAP-cover providers
• Maintain accurate records of all client transactions

• Open and maintain client files and records
• Update client personal details and financial information on the CRM system
• Prepare client documentation packs for financial advisors
• Assist with the preparation of review packs and client reports
• Schedule and coordinate client meetings where required
• Respond to client administrative queries in a professional and timely manner

• Ensure all client records meet FICA identification and verification requirements
• Obtain and maintain up-to-date FICA documentation (ID, proof of address, etc.)
• Verify client information and perform necessary due diligence checks
• Ensure that all documentation required under FAIS regulations is complete and filed correctly

• Maintain organised electronic and/or physical client filing systems
• Ensure secure storage of confidential client information
• Update and maintain compliance registers and documentation logs
• Assist with document retrieval during compliance audits

• Support financial advisors with administrative preparation for client engagements
• Assist with preparation of client proposals and documentation packs
• Liaise with product providers and investment platforms regarding administrative issues
• Support internal operational processes to improve efficiency

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Understanding of financial products, long-term risk benefits, medical aid, GAP-cover and investment administration processes
• Knowledge of FICA and FAIS regulatory requirements
• Ability to work independently and manage multiple tasks
• Strong communication and client service skills
• Ability to handle confidential information with discretion
• Good problem-solving and follow-up ability

• Matric / Grade 12
• 24 years administrative experience in financial services, investments, or wealth management

• Certificate or diploma in Finance, Business Administration, or Wealth Management
• Experience working with investment platforms or financial planning software
• Understanding of FICA and FAIS compliance processes