Property Administrator - Student Accomodation

Residential Property Administrator

Location: Johannesburg

About the Role

A leading property management division is seeking a highly capable Residential Property Administrator to oversee the efficient administration of residential properties, with a particular focus on student accommodation. The successful candidate will play a key role in ensuring accurate lease management, arrears control, and tenant support, while maintaining high standards of compliance and operational efficiency.

Key Responsibilities

• Monitor and process applications through online portals.
• Manage incoming queries via email and WhatsApp support channels.
• Obtain and verify student registration lists from universities.
• Track and update records for defunded students.

• Vet all application documents and conduct credit checks.
• Ensure all lease details are captured and updated accurately.
• Facilitate amendments to tenant details on property management systems.
• Provide regular reporting on occupancy levels and vacancies.

• Generate monthly lease billings and tenant statements.
• Process debit runs and interest billings.
• Post batches on property management and financial systems.
• Monitor and reconcile payment allocations.

• Track and follow up on outstanding rental payments.
• Resolve tenant queries relating to rental accounts.
• Issue letters of demand and calculate repayment arrangements.
• Draft Acknowledgements of Debt (AODs) and manage handovers of defaulting tenants.

• Assist with compiling monthly management reports.
• Administer account closures and deposit refunds.
• Manage entry and exit recoveries for tenants.
• Provide professional tenant support and ensure effective communication.

• Strong reconciliation and financial administration skills.
• High proficiency in property management and financial systems.
• Excellent attention to detail and numerical accuracy.
• Strong communication and interpersonal skills.
• Ability to follow processes, meet deadlines, and manage priorities.
• Confident in following up on outstanding payments.
• Innovative and proactive problem-solver.
• Professional, adaptable, and able to engage effectively at all levels.

• Matric certificate (essential).
• National Diploma (essential).
• 2–3 years’ experience in property management (essential).

• Experience in student accommodation administration.
• Background in leasing and tenant liaison.