Call Centre Agent
Head Office - Tsogo Sun Casino Management Company (Pty) Ltd Johannesburg
playTSOGO is the Online Betting and Gaming addition to the Tsogo Sun family. We have a very exciting opportunity for experienced customer service professionals. Your success in the role is important to us and as such we will provide the appropriate training to get you started in the Call Centre.
Guide customers through the online site and assist them in using the various services and products offered
Drive brand loyalty through a personalised customer experience
Correctly escalate issues to internal teams
Delivers prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
Liaises with other departments (e.g., marketing; finance) to ensure customer queries are resolved
Easily navigate through multiple systems and websites
Adhere to KPI structure
Multi Skilled agent with outbound and inbound experience
Ensuring that clients' needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times.
Building a strong, in-depth product knowledge of our products
If you feel you have what it takes to be a part of our team, then send in your application to us.
Our successful Call Centre Agent will
Provide support to customers via Live Chat and EmailsGuide customers through the online site and assist them in using the various services and products offered
Drive brand loyalty through a personalised customer experience
Correctly escalate issues to internal teams
Delivers prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
Liaises with other departments (e.g., marketing; finance) to ensure customer queries are resolved
Easily navigate through multiple systems and websites
Adhere to KPI structure
Multi Skilled agent with outbound and inbound experience
Ensuring that clients' needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times.
Building a strong, in-depth product knowledge of our products
Customer focus and adaptability to different personality types
If you have these qualifications, join our team: Grade 12 or equivalent qualification. Customer Service experience in a Casino or iGaming environment is advantageous.
Only Successful Candidates will be contacted
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Please note we will only contact applicants that have completed the following assessment: