Call Centre Agent (Luxury Hospitality / Travel - Global)
A well known hospitality client is seeking an English speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.
Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global market)
Basic salary and incentive
Interview process - 3 rounds
Clear credit record
Great track record - reference checks will be conducted upfront
Qualifications and experience:
Matric
No less than 1 years' relevant experience in travel or hospitality in the call centre, international exposure
Excellent English communication
Key skills:
Reliable
Customer orientated
Problem solver
Attentive listening
Adaptable
Passionate
Systems driven
Key performance areas:
Booking: Cruise Itineraries, hotels, pre and post travel
Able to engage with client on national and international level via various platforms
Drive continuous improvement on guest journey
Support Global Sales