Spanish Speaking Customer Service Representative
Call Centre Staffing Rondebosch
Position Overview:
This role is focused on ensuring a smooth and professional delivery experience for our customers by providing courteous and effective support to both drivers and merchants. You will be responsible for managing real-time communications with drivers, addressing and resolving any issues that may arise during live orders.
As the primary point of contact for the drivers, you will serve as the main representative of Deliver That. Building strong relationships with drivers will be key to your success in this role. You will work to foster trust and loyalty, addressing driver concerns with professionalism and efficiency.
This role is focused on ensuring a smooth and professional delivery experience for our customers by providing courteous and effective support to both drivers and merchants. You will be responsible for managing real-time communications with drivers, addressing and resolving any issues that may arise during live orders.
As the primary point of contact for the drivers, you will serve as the main representative of Deliver That. Building strong relationships with drivers will be key to your success in this role. You will work to foster trust and loyalty, addressing driver concerns with professionalism and efficiency.
Your goal is to resolve any issues promptly and ensure a positive outcome for both the drivers and customers throughout the delivery process.
Responsibilities:
- Provide timely and professional responses to driver support inquiries via text and phone calls.
- Address and resolve any issues involving merchants or customers efficiently and with professionalism.
- Assess and modify driver routes as necessary to optimize delivery efficiency.
- Handle and resolve concerns from drivers or merchants with a calm and solution-oriented approach.
- Monitor active deliveries, addressing and resolving any issues that could cause delays or incomplete deliveries.
- Keep detailed, accurate records and notes for every order and driver profile you assist with.
- Perform other reasonable tasks as assigned and in accordance with your training.
Pure PlacementsCape Town, 6 km from Rondebosch
Customer Service Representative (UK Support) – Cape Town
• R15,000/month + discretionary bonus
• Bloubergstrand - Big Bay (soon)
• 20 days leave + public holidays (UK bank holidays)
• Medical Aid cover planned
Love solving problems and making...
NDC PersonnelCape Town, 6 km from Rondebosch
Minimum requirements include Matric and a Supply Chain diploma/degree or equivalent qualification, along with 2-3 years experience in an FMCG field. Proficiency in MS Excel and ERP systems like Syspro or SAP is also necessary.
Phoenix RecruitmentRosebank, 1 km from Rondebosch
Duties:
Staff Management: Hiring, training, scheduling, and evaluating staff.
Operational Management: Overseeing all aspects of the restaurant's daily operations, from front of house service to kitchen production.
Financial Management: Managing...