Customer Service Representative
Pure Placements Cape Town
Customer Service Representative (UK Support) – Cape Town
- R15,000/month + discretionary bonus
- Bloubergstrand - Big Bay (soon)
- 20 days leave + public holidays (UK bank holidays)
- Medical Aid cover planned
Love solving problems and making customers smile?
Join our client’s team – one of the UK’s fastest-growing LED lighting companies – as they build a brand-new customer service hub in Cape Town.
They’re not your average e-commerce company. They believe great service beats everything. And we’re bringing that belief to South Africa, where you can grow your career from the ground up.
What you will do
Working closely with our clients' UK-based team in Manchester, you’ll be part of a friendly and focused customer service squad that handles:
- Calls and email queries from UK customers
- Order issues: missing items, parcel redirection, returns
- Stock availability and product questions
- Fast, professional, right-first-time problem-solving
You’ll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.
What we’re looking for- Grade 12 qualification
- 2+ years of customer service experience within the e-commerce space
- Strong English communication skills (written & spoken)
- A friendly, can-do attitude and love for customer service
- Ability to multitask and stay calm under pressure
- Attention to detail and a proactive approach
- Own reliable transport is a bonus
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