Service Administrator
LMP RECRUIT Cape Town
MINIMUM REQUIREMENTS
- Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department
- Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar technical fields
- Knowledge of safety procedures and job-site requirements
- Valid Drivers Licence and own vehicle
- Prepare quotations for load testing, inspections, repairs and replacement equipment or services
- Review technical information, reports and customer requirements to determine necessary scope and pricing
- Maintain detailed records of quotes, job files and service documentation
- Follow up on outstanding quotes
- Plan, schedule and coordinate service jobs
- Assign appropriate Technicians
- Ensure that necessary tools, equipment and materials are arranged prior to job start
- Monitor job progress and adjust schedules as needed to meet customer deadlines
- Act as link between customers, Technicians and internal teams
- Provide customers with job updates, timelines and post-service documentation
- Coordinate site access, safety requirements, permits and any special project needs
- Support Technicians with relevant job information, documentation and logistical support
- Respond promptly to customer inquiries
- Resolve issues or escalate concerns to Management when necessary
- Process service reports, invoices, purchase orders and related paperwork
- Maintain service calendars, job boards and project trackers
- Assist the Service Manager with reporting, metrics and departmental planning as required
Persona StaffCape Town
incoming calls and ensure a professional first point of contact
• Log service calls and update customer info
• Logging calls in Salesmate CRM.
• Right after call ended, pull up customers profile in Salesmate.
• Open new ticket.
• Allocate all details...
Staff Solutions RecruitmentCape Town
service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training...
Talent EvolutionCape Town
conformance to building and safety codes.
• Install ground leads and cables and connect power cables to equipment, such as motors and elements.
• Installs, inspects, repairs, services, and upgrades equipment according to instructions.
• Evaluate basic boiler...