Sales Operations Manager

Location: Johannesburg

• An exceptional, highly professional, and results-driven Sales Operations Manager is required to work closely with the Sales Director and oversee the operational effectiveness, accountability, and performance of the sales department.
• This is not a sales role. The successful candidate will be responsible for ensuring that the sales team performs at the highest level by driving accountability, managing priorities, monitoring performance, and ensuring that all customer commitments, sales activities, and internal processes are executed effectively.
• The position requires a mature, intelligent professional with strong leadership capabilities, excellent emotional intelligence, and the confidence to manage, coach, and challenge sales personnel when necessary.

• Report directly to the Sales Director.
• Manage and coordinate the daily activities of the sales department.
• Drive sales team performance, accountability, productivity, and operational excellence.
• Ensure all customer requests, quotations, follow-ups, and commitments are actioned and completed within required timeframes.
• Allocate, track, and manage tasks across the sales team.
• Develop and maintain reporting systems, dashboards, and performance metrics.
• Analyse sales activities and identify areas requiring management intervention.
• Monitor adherence to company policies, procedures, and sales processes.
• Conduct regular follow-ups with sales staff regarding outstanding actions and commitments.
• Prepare management reports and provide recommendations to improve departmental effectiveness.
• Assist with strategic planning, forecasting, and operational improvements within the sales function.
• Act as the central point of coordination between the Sales Director and the sales team.
• Ensure visibility and transparency of sales activities, performance, and customer commitments.

• Relevant tertiary qualification (Degree or Diploma).
• Minimum 57 years' experience managing and leading staff within a sales environment.
• Proven track record of driving accountability, performance, and operational excellence.
• Strong experience in reporting, data analysis, KPI management, and performance measurement.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Valid driver's licence.

• Strong leadership and people management abilities.
• High emotional intelligence (EQ).
• Excellent communication and interpersonal skills.
• Ability to influence, motivate, and hold team members accountable.
• Strong analytical and problem-solving capabilities.
• Highly organised with exceptional attention to detail.
• Ability to operate independently and make sound business decisions.
• Strong business acumen and commercial awareness.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, confident, resilient, and results-oriented approach.

• Experience managing sales teams in industries outside the steel sector will be advantageous.
• Experience within distribution, wholesale, manufacturing, FMCG, logistics, or other high-volume sales environments.
• Exposure to CRM systems, ERP systems, KPI management, sales performance reporting, and operational analytics.