Customer Experience Executive

Meet and greet the clients and ensure that all customers are treated professionally

• Make sure hostess greets customers and calls CSE to assist with customer delivery process
• In the instance that you are not available to attend to the client upon arrival, notify the Salesperson to be ready to welcome their client
• Ensure the customer has been food and drinks and make the client comfortable via the hostess
• Manage Trade-ins of vehicles ensure the VIN number to correspond with settlement letter and trade and retail to be confirmed is correct.
• Facilitate the car evaluation process for Trade-ins at the workshop
• Ensure that the team have all the docs to captured on relevant platforms
• Complete client information checklist to check that all documentation is correct and that the correct car is being delivered. Hand a copy of the checklist to the F&I to ensure the contract is correct, for example engine, VIN numbers etc
• Open file and accurately complete FICA administration and insurance administration for handover to F&I as per client checklist
• Confirm the documentation needed and send the driver with the client to get 3-month bank statements as well as copy of ID part of bank process if client has INTERNET banking, then use the bank app for the bank statements/certify of ID can be done by F and I.