IT Officer / IT Support Specialist

Key Responsibilities

• Provide first- and second-line IT support across operational and administrative departments
• Troubleshoot and resolve hardware, software, network, printer, and email issues
• Install and maintain desktops, laptops, barcode scanners, mobile devices, and peripherals
• Assist users with Microsoft Office, Windows operating systems, and operational systems
• Liaise with third-party service providers and manage support tickets

• Maintain LAN, wireless networks, and internet connectivity
• Install and crimp network cabling (RJ45, shielded RJ45, keystones, etc.)
• Support systems development where programming and operational knowledge are required

• Perform routine maintenance and system updates
• Support printers, biometric systems, CCTV, VoIP, and access control systems
• Monitor system performance and identify recurring technical issues
• Assist with IT asset management and procurement
• Supervise and monitor IT personnel where required

• Ensure compliance with IT policies and procedures
• Assist with data security and confidentiality measures
• Identify and report risks or system vulnerabilities
• Support business continuity and disaster recovery processes

• National Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field
• Minimum 5 to 8 years experience in IT support or IT administration
• Strong MS SQL Server skills including query writing and database maintenance
• Advanced Microsoft Excel skills
• Experience supporting Microsoft Windows and Microsoft 365 environments
• Knowledge of networking, routers, switches, and wireless systems
• Valid drivers licence

• Programming knowledge in VBA, C#, ASP.NET, Python, or similar
• CompTIA A+ and/or Network+ certifications
• Experience within manufacturing, FMCG, warehouse, production, or abattoir environments
• Exposure to cybersecurity principles and remote support tools
• Knowledge of CCTV, VoIP, biometric systems, and access control systems
• Strong accounting or actuarial background

Personal Attributes

We are looking for someone who is:

• A strong problem solver with analytical thinking ability
• Able to work efficiently in a high-pressure environment
• Organised with excellent time management skills
• Professional, reliable, and customer-service driven
• Able to work independently and within a team
• Committed to maintaining confidentiality and integrity

• Willingness to work after hours, weekends, and standby when required
• Own reliable transport advantageous
• Clear criminal record may be required