Internal Sales Administrator (6-Month Temp Assignment)

Key Responsibilities:

• Process customer quotations, pro forma invoices, and sales orders accurately and efficiently.
• Capture and manage purchase orders on the system.
• Proactively follow up on quotations to convert into sales
• Liaise with suppliers regarding stock, pricing, and lead times.
• Coordinate with the warehouse to verify stock availability and order readiness.
• Communicate with customers regarding order status, delivery timelines, and any delays.
• Assist walk-in customers in the tool shop with product selection, queries, and order processing.
• Ensure all documentation is correctly recorded and updated on the system.
• Provide administrative support to the sales team to ensure smooth order processing.

Essential Requirements:

• Minimum of 3 years proven internal sales experience. Tools and hardware experience beneficial but NOT essential.
• Self-motivated, results driven must be able to work independently and in a small team.
• Customer-focused with the ability to effectively prioritise sales activities.
• Resolve customer queries quickly and effectively.
• Strong Interpersonal skills, with the ability to remain calm in stressful situations and deal with upset customers in a professional manner.
• Excellent verbal and written communication skills.
• Confident and articulate when engaging with customers telephonically.

Computer Proficiency:

• Sage Pastel 50
• Microsoft Office (Word, Excel and Outlook).