Hotel Manager

apartmentPhoenix Recruitment placeGardens calendar_month2025/11/10

Duties:

Operational Leadership:

Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure smooth daily operations and uphold brand standards across all touchpoints.
Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.

Foster and maintain a strong and collaborative working relationship with the team

Team Management & Development:

Lead, mentor, and motivate department heads and their teams.
Foster a culture of accountability, service excellence, and teamwork.

Conduct regular performance reviews and support training initiatives.

Guest Experience:

Champion a personalized guest experience that reflects the hotels unique character.
Engage with guests regularly to ensure satisfaction and build relationships.

Implement initiatives to enhance guest loyalty and repeat business.

Financial & Administrative Oversight:

Assist the General Manager with budgeting, forecasting and cost control.
Monitor revenue streams and identify opportunities for growth and efficiency.

Ensure compliance with health, safety, and legal standards.

Strategic Support:

Collaborate with the General Manager on strategic planning and execution.
Contribute to marketing, sales and brand initiatives.

Represent the hotel in the absence of the General Manager.

Requirements:

Grade 12
A formal hospitality degree or diploma
Minimum 5 years experience in a senior hotel operations role, preferably in a boutique or luxury environment.
Strong leadership and interpersonal skills.
Proven ability to manage teams and deliver exceptional guest service.
Financial acumen and operational savvy.
Excellent communication and problem-solving abilities.

Hospitality qualification or relevant tertiary education preferred.

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