Receptionist

Key Performance Areas:

• Answer incoming calls politely and professionally, within the set MEIBC procedure.
• Direct calls to the appropriate department or person in a courteous and professional manner.
• Take and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the appropriate person.
• Greet and welcome incoming clients and visitors in a friendly and positive way.
• Ensure all visitors complete the register when entering the MEIBC office.
• Assist clients by directing them to the correct department or person.
• Maintain a neat and tidy reception area, and maintain a professional, front office atmosphere.
• Receive and record documents and ensure it gets distributed to the correct person immediately.
• Perform other clerical duties as requested such as copying or faxing etc.
• Ensure that all incoming mails are receipted.
• Perform any additional work-related duties requested by the Relevant Manager.

• Grade 12 or equivalent NQF qualification
• N6/Diploma in Administration or related qualification
• 5 years or more related work experience.
• No criminal record.
• Previous experience in bargaining Council or similar environment is a must.

• Telephone etiquette skills
• Computer skills.
• Accuracy.
• Planning and organizing.
• Time management.
• Customer orientated.