Credit Controller

apartmentVox Telecommunications placeCape Town calendar_month 
Job Objectives
  • This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
  • This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
  • The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
  • Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt
  • Debtor account reconciliations rectifying of previously mishandled accounts
  • Convert cash paying accounts to debit order thereby improving cash flow
  • Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries
  • Submit credit requests to Collections/Credit Control Manager for approval
  • Report to management on outstanding issues and inform them early of potential debtors problems
Job Skills
  • Excellent communication skills (Verbal and written)
  • Good telephone etiquette (Assertive, yet diplomatic)
  • Strong negotiation skills
  • Highly organized
  • Excellent problem solving ability
  • Strong time-management skills
  • Must be deadline driven
  • Ability to work as part of the team
  • Must be stress tolerant
  • Computer literate
Minimum Requirements
  • Grade 12
  • Strong credit control experience
  • Preferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment
electric_boltImmediate start

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