Front of House and Client Experience Executive

The Role

This is a pivotal, front-facing position for a polished and well-spoken professional who naturally connects with high-net-worth individuals. The successful candidate will represent the brand in-store, deliver an impeccable client experience, assist with bespoke jewellery sales, and contribute to the growth of the business through marketing and social media initiatives.

Working closely with the designer and often independently this person will be trusted to uphold the brands values, aesthetics, and reputation at all times.

Requirements:

• Exceptionally well-presented, articulate, and confident
• Comfortable engaging with wealthy, international clientele
• Experience in luxury retail, high-end hospitality, travel, jewellery, fashion, or a similar premium environment
• Trustworthy, reliable, and mature, with strong personal integrity
• Naturally polished with an innate understanding of luxury service
• Social media savvy with an eye for aesthetics and brand consistency
• Self-motivated and capable of working independently
• Warm, personable, and emotionally intelligent

Duties will include, but not limited to:

• Client Experience & Front of House
• Be the first point of contact, warmly welcoming local and international clients into the boutique
• Build long-term relationships with high-net-worth clientele through exceptional service
• Conduct consultations alongside the designer, assisting clients with bespoke jewellery selections
• Ensure the showroom consistently reflects the brands luxury standards
• Sales Support
• Assist with the presentation and selling of bespoke jewellery pieces
• Manage client follow-ups, appointments, and after-sales communication
• Maintain discretion, confidentiality, and professionalism at all times
• Marketing & Brand Growth
• Assist with social media management (Instagram, digital platforms, and brand storytelling)
• Support marketing initiatives, campaigns, and content creation
• Help grow brand awareness while maintaining a refined, luxury positioning
• Operations & Trust
• Work independently when required, managing the boutique with confidence and integrity
• Handle sensitive client and business information with absolute discretion
• Contribute ideas and add value as a long-term member of the business

This is a rare opportunity to join a prestigious bespoke jewellery brand at an intimate level. The right candidate will not simply be an employee, but a valued part of the business someone who grows with the brand, adds meaningful value, and becomes a trusted presence for both clients and the designer

In return a competitive salary is on offer