Placement Facilitator / Booking Clerk

REQUIREMENTS

Minimum education (essential):

• Diploma in Office Management or Communication

Minimum education (desirable):

• Diploma or Certificate in Nursing
• Qualification in a Medical or Physiology field

Minimum applicable experience (years):

• At least 3 years in a medical receptionist, office administration, or related role

Required nature of experience:

• Medical Reception and Administration
• Client Engagement and Liaison
• Call Centre / High-volume telephonic environment

Skills and Knowledge (essential):

• Proficiency in Microsoft Office Suite
• Intermediate Excel skills

Skills and Knowledge (desirable):

• Knowledge of call centre procedures
• Conflict handling and resolution

Other:

• Proficiency in English and Afrikaans (verbal and written)
• Own reliable transport and valid drivers licence
• Flexibility to work extended hours, including weekends on a rotational basis

• Manage and acknowledge employee applications, ensuring compliance with medical institutions requirements
• Capture and maintain accurate employee details on WhatsApp groups
• Notify Senior Bookings Facilitator of new hires and arrange orientation
• Manage WhatsApp communications and allocate placement requests
• Collate and confirm all placements with Unit Managers
• Handle placement queries via the landline and redirect as necessary
• Assist with provision of SANC documentation, certifications, or other compliance documents
• Manage and update leave rosters

• Monitor client satisfaction through telephonic follow-ups
• Resolve placement-related queries effectively
• Facilitate clear communication between hospitals, placement teams, payroll, and management
• Support long-term client and candidate relationships through professional, responsive service

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