Restaurant Manager

Location: Stellenbosch, Western Cape (Relais & Châteaux Property)

About Us: We are a 5-star, luxury wine estate nestled just outside Stellenbosch, recognised as a Relais & Châteaux property. Our contemporary restaurant emphasises quality and provenance, offering exceptional dining experiences. Join us and be part of a team dedicated to culinary excellence and outstanding hospitality.

Position: Restaurant Manager

Key Responsibilities:

• Oversee daily operations of the restaurant to ensure a seamless dining experience.
• Lead and motivate the front-of-house team to deliver exceptional service.
• Maintain high standards of cleanliness and ambience in the restaurant.
• Manage reservations and ensure efficient table turnover.
• Collaborate with the kitchen team to ensure timely and accurate meal delivery.
• Handle guest enquiries, complaints, and feedback professionally and efficiently.
• Monitor inventory and supplies to ensure readiness for guest services.
• Train and develop staff to uphold the restaurants standards.
• Ensure compliance with health and safety regulations.
• Implement and manage marketing strategies to attract and retain guests.

Key Performance Indicators (KPIs):

1. Guest Satisfaction: Maintain high levels of guest satisfaction with service and ambience.
2. Operational Efficiency: Ensure smooth and efficient restaurant operations.
3. Staff Training & Development: Implement effective training programmes to enhance staff performance.
4. Cost Control: Manage restaurant budget to meet financial targets without compromising quality.
5. Health & Safety Compliance: Adhere to and enforce all health and safety regulations.
6. Inventory Management: Monitor and maintain optimal inventory levels.
7. Sales Growth: Achieve sales targets through effective marketing and guest retention strategies.
8. Team Collaboration: Foster a positive and productive work environment.
9. Problem Resolution: Address and resolve any operational issues promptly and effectively.
10. Guest Personalisation: Ensure personalised services that cater to individual guest preferences.

Qualifications:

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Up-to-date knowledge of hospitality trends and best practices.
• Strong organisational and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Diploma in Hospitality Management or a similar field is advantageous.

Salary: Negotiable depending on experience.

Join us and be part of a culinary journey that celebrates quality, provenance, and excellence.