Customer Service Clerk (Midrand - Warehouse environment)

QUALITIES WE ARE LOOKING FOR

• A positive, energetic, and enthusiastic individual.
• Strong customer-focused mindset with a commitment to service excellence.
• Highly adaptable and able to perform effectively in a dynamic environment.
• Excellent administrative and organisational abilities.
• High attention to detail with a strong focus on accuracy.
• Ability to work efficiently under pressure.

• Investigate and resolve customer queries and complaints, ranging from simple to complex matters.
• Provide professional assistance to customers, ensuring they receive the most suitable solutions.
• Manage and respond to all customer enquiries in a timely and efficient manner.
• Support dispatch operations and collaborate closely with the dispatch team.
• Maintain effective communication with local drivers and external sales representatives.
• Compile monthly dispatch reports and assist with general administrative and housekeeping duties.
• Process picking slips, convert orders, manage invoicing, and assist with order pulling and checking when required.
• Promote teamwork and ensure smooth coordination between departments.

• Matric Certificate (Grade 12).
• Minimum of 2 years experience in a warehouse environment.
• Proficiency in Microsoft Office, particularly Excel.
• Knowledge of K8 system (advantageous).

• Previous experience in a similar role will be advantageous.
• Knowledge of power tools and accessories is beneficial.
• Strong sense of accountability and pride in delivering results.
• Excellent problem-solving and critical thinking skills.
• Strong teamwork and collaboration skills.
• Effective time management and the ability to prioritize tasks.
• Excellent interpersonal and communication skills.
• Professional conduct with a strong work ethic.
• A proactive approach to continuously improving the

customer experience.