1010 _Sub-Product Owner-IT Service Desk (Advance)
2024-04-19 - 2024-12-31
Permanent
JHB007845
IT
Gauteng, Tshwane (Pretoria)
1010 _Sub-Product Owner-IT Service Desk (Senior)
Location: Gauteng
Contract Term: 1 July 2023 - 31 December 2025
ESSENTIAL SKILLS REQUIREMENTS:
ITSM (IT Service Management)
IT Operations Frameworks (E.g., ITIL)
IT Service Delivery Management
Project Management
DevOps
Agile Methodology
JIRA & Confluence
Service Desk Methodology
Provider / Contract Management – SLAs and KPIs
Technical experience with Data and Analytics (E.g. QlikView)
Artificial Intelligence (NLP, ChatBots and Machine Learning)
Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Steer and govern IT Service Desk initiatives and projects
Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support
Manage transformation within the IT Service Desk relating to new technologies and refined processes
Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
For more information please contact:
Chantelle Tree
Permanent
JHB007845
IT
Gauteng, Tshwane (Pretoria)
1010 _Sub-Product Owner-IT Service Desk (Senior)
Location: Gauteng
Contract Term: 1 July 2023 - 31 December 2025
ESSENTIAL SKILLS REQUIREMENTS:
ITSM (IT Service Management)
IT Operations Frameworks (E.g., ITIL)
IT Service Delivery Management
Project Management
DevOps
Agile Methodology
JIRA & Confluence
Service Desk Methodology
Provider / Contract Management – SLAs and KPIs
Technical experience with Data and Analytics (E.g. QlikView)
Artificial Intelligence (NLP, ChatBots and Machine Learning)
Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Steer and govern IT Service Desk initiatives and projects
Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support
Manage transformation within the IT Service Desk relating to new technologies and refined processes
Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
For more information please contact:
Chantelle Tree
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