Support and Services Administrator
Persona Staff Cape Town
REQUIREMENTSÂ
- Matric is essential.
- Comfortable on phones.
- Fast typist.
- Basic IT skills.
- Worked on Salesmate or similar CRM (If not, training will be provided).
- Calm clear talker.
- Organised.
- Learns quick.Â
- Manage incoming calls and ensure a professional first point of contact
- Log service calls and update customer info
- Logging calls in Salesmate CRM.
- Right after call ended, pull up customerâs profile in Salesmate.
- Open new ticket.
- Allocate all details.
- Update the customer info if changed.
- Assign to correct department based on tags.
- Use full sentences.
- Donât leave fields blank or rush updates.
- Re-read ticket once, send off.
- MPS Monitoring
- Check Toners Alerts weekly.
- Check Parts.
- Notify ordering department if toner reached 20% for quick dispatch.
- Fibre
- Generate Quote
- Once quote is accepted by customer, notify ordering department.
- Do follow ups with the Project Manager who is assigned to the deal.
- Manage fibre outage calls â Log, follow up, escalate timely, keep customer updated.
Persona StaffCape Town
incoming calls and ensure a professional first point of contact
• Log service calls and update customer info
• Logging calls in Salesmate CRM.
• Right after call ended, pull up customers profile in Salesmate.
• Open new ticket.
• Allocate all details...
LMP RECRUITCape Town
MINIMUM REQUIREMENTS
• Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department
• Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar...
Ideal CandidatesCape Town
This role combines client interaction, collections, and hands-on operational support in a fast-paced financial services environment.
Key Responsibilities
Client Communication & Collections
• Manage inbound...