Field Service Technician

We are looking for a skilled Field Service Technician to join our dynamic team. The successful candidate will be responsible for providing technical support, diagnostics, repairs, maintenance, installations and customer service across a wide range of equipment, vehicles and products.

• Diagnose, troubleshoot, evaluate and resolve technical and mechanical issues on equipment and vehicles in the field.
• Perform installations, repairs, servicing, maintenance and testing of products and equipment.
• Provide on-site and off-site technical support, diagnostics and repair advice to customers.
• Monitor manufacturing, assembly, fitment and service processes to ensure quality standards are maintained.
• Liaise with engineering, manufacturing, workshop personnel and customers to resolve technical concerns and improve service delivery.
• Conduct final inspections and quality checks prior to equipment or vehicle release.
• Deliver customer training and technical guidance to ensure the safe and effective operation of products and equipment.
• Maintain accurate service records, timesheets, expenditure reports and technical documentation.
• Compile comprehensive diagnostic, failure investigation and technical reports.
• Ensure compliance with Occupational Health and Safety requirements, policies and industry standards.
• Manage inventory and assist with process improvements to enhance operational efficiency.
• Provide professional support to internal and external stakeholders and maintain excellent customer relationships.
• Take ownership of ad hoc projects and contribute to continuous improvement initiatives.
• Report complex technical issues, operational concerns and project progress to management.

• Proven experience in field service, diagnostics, maintenance and repair of mechanical or technical equipment.
• Strong fault-finding and troubleshooting abilities.
• Ability to read and interpret technical drawings, manuals and specifications.
• Sound understanding of mechanical, hydraulic, electrical and diagnostic systems.
• Valid driver's licence and willingness to travel extensively.
• Strong report-writing and communication skills.
• Computer literacy and experience with service reporting systems.
• Ability to work independently and under pressure.
• Excellent customer service and interpersonal skills.