Route Controller

apartmentGreys Personnel placeUitenhage calendar_month2026/04/08

Job Purpose

To effectively coordinate and manage daily delivery routes, ensuring timely, accurate, and cost-efficient distribution of goods. The Route Controller will oversee driver activities, optimize route planning, and ensure service delivery standards are consistently met within a fast-paced logistics or food distribution environment.

Key Responsibilities

Plan, schedule, and monitor daily delivery routes for drivers and vehicles
Ensure optimal route planning to maximize efficiency and minimize fuel and time costs
Communicate with drivers throughout the day regarding route changes, delays, or issues
Monitor vehicle tracking systems (GPS) and ensure adherence to planned routes
Coordinate dispatch and delivery schedules in line with operational requirements
Ensure all deliveries are completed on time and according to customer expectations
Address and resolve delivery-related issues, including delays, breakdowns, or customer complaints
Maintain accurate records of deliveries, routes, fuel usage, and incidents
Liaise with warehouse staff to ensure correct loading and dispatch of goods
Ensure compliance with company policies, safety regulations, and food handling standards (where applicable)
Provide daily reports on route performance and operational challenges

Minimum Requirements

Grade 12 / Matric
Previous experience in route planning, logistics coordination, or transport control (preferably within food services or FMCG)
Strong knowledge of geographical areas and route optimization
Experience working with fleet tracking systems and logistics software
Computer literacy (MS Excel, Word, and routing systems)
Ability to work shifts, weekends, or extended hours if required
Available immediately

Skills and Competencies

Strong organizational and planning skills
Excellent communication and problem-solving abilities
Ability to work under pressure in a fast-paced environment
High attention to detail and accuracy
Strong decision-making and coordination skills
Good interpersonal skills when dealing with drivers, clients, and internal teams
Ability to multitask and prioritize effectively

Key Performance Indicators (KPIs)

On-time delivery performance
Route efficiency and cost control (fuel, time)
Reduction in delivery errors and delays
Driver compliance with routes and schedules
Customer satisfaction levels

Advantageous

Experience in the food distribution or cold chain logistics environment
Knowledge of health and safety standards within warehousing or food services
Familiarity with fleet management systems

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