Workshop Manager - Florida (JHB)

Job Purpose

We encourage applications from all suitably qualified candidates.

This position is responsible for ensuring all vehicles are serviced efficiently, safely, and cost-effectively, adhering to regulatory standards and supporting optimal fleet availability.

The successful candidate will provide quality service at a competitive price, meeting the expectations of IZI Group customers, both internal and external, in a tactful, diplomatic, and approachable manner, while effectively managing the assigned team.

• Oversee team productivity and workshop operations to meet agreed Group standards.
• Plan staff leave, training, and other 'non-productive' time strategically to minimise impact on productivity.
• Motivate and inspire team members to achieve optimal results.
• Ensure accurate booking and effective utilisation of workshop hours.
• Manage scheduling, workflow, and task allocation to technicians efficiently.
• Monitor repair quality, ensuring strict adherence to manufacturer specifications.
• Provide timely and precise quotations to clients.
• Minimise waste within the workshop environment through effective monitoring.

• Establish and maintain performance agreements for all team members.
• Conduct performance management reviews at scheduled intervals: monthly for probationary staff and quarterly for permanent employees.
• Develop and implement training and development plans for all team members.
• Maintain 'skill mix' ratios in accordance with agreed standards.
• Implement and monitor performance-based incentive schemes in consultation with the National Workshop Manager.
• Adhere to Group manpower policies consistently.
• Conduct regular staff meetings and feedback sessions at least monthly, ensuring the Employee Satisfaction Index (ESI) remains satisfactory.
• Enforce discipline and uphold standards to maintain a positive, inclusive team environment.
• Ensure staff comply with road traffic regulations and that employees operating company vehicles hold current driving licences.

• Ensure the workshop complies fully with health and safety regulations.
• Maintain comprehensive records for audits and inspections, in accordance with OHS requirements, covering all equipment, products, and work environments, as well as inspection sheets per RMI/MIWA criteria.
• Implement environmental and waste disposal protocols rigorously.
• Keep accurate records of waste disposal certificates.
• Ensure fire marshals and first aiders are appropriately trained and their certifications remain current.
• Maintain records for all firefighting equipment.
• Ensure fire drills and evacuation plans are established, maintained, and regularly reviewed.

• Respond promptly and effectively to customer needs and resolve complaints professionally and respectfully.
• Maintain a 'first time right' policy for repairs, keeping accurate records of breakdowns and analysing results to identify areas for improvement.
• Enhance and sustain customer service index scores to meet agreed standards, minimising vehicle downtime.
• Accurately assess customer requirements and take appropriate action.
• Provide clear and precise quotations when requested.
• Ensure customers are fully informed of payment procedures.
• Obtain authorisation for any additional work prior to commencement.
• Ensure all job cards are completed accurately and comprehensively.
• Protect customers' property at all times.
• Utilise all necessary customer satisfaction techniques to enhance service quality.
• Ensure vehicles undergo thoro