Call Centre Manager - Midrand

• 35 years of managerial experience in a call centre environment.
• Experience in people management and claims administration.
• Demonstrated success in strategy execution, contract implementation, and service oversight.

• Excellent verbal and written communication skills in English.
• Strong business acumen and problem-solving mindset.
• Ability to work under pressure and meet tight deadlines.
• Skilled in leading cross-functional teams and managing multiple call centres.
• High-level strategic, analytical, and negotiation skills.
• Deep understanding of how people and technology intersect in call centre environments.
• Ability to maintain a positive and solution-oriented approach in uncertain conditions.

• Matric (essential).
• Further relevant education or certifications are advantageous.

Should you not receive a response within 10 working days, please consider your application unsuccessful.