Senior HR Officer - ref. s81840803

apartmentThe HR Company placeBallito calendar_month 
Key Responsibilities: Recruitment & Staffing
  • Manage end-to-end recruitment for company staff at branches.
  • Develop job profiles for different branch roles.
  • Implement strategies to attract, recruit, and retain high-quality staff in a high-turnover industry.
  • Coordinate onboarding and orientation for new hires.
Employee Relations & Labour Law Compliance
  • Ensure compliance with the Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA), and sector-specific bargaining council agreements if applicable.
  • Manage disciplinary hearings, grievances, and CCMA cases.
  • Provide guidance to managers on employee relations and conflict resolution.
  • Maintain fair and consistent application of HR policies across branches.
HR Administration & Compliance
  • Maintain accurate HR records, contracts, and personnel files.
  • Ensure compliance with the Employment Equity Act (EEA), including reporting and EE plan submissions.
  • Oversee Skills Development Act compliance, including WSP/ATR submissions to the relevant SETA.
  • Manage leave, attendance, and overtime records in line with BCEA requirements.
Training & Development
  • Identify training needs across branches and coordinate staff training (customer service, food safety, compliance, supervisory skills).
  • Partner with SETA-accredited training providers to facilitate learnerships and skills programmes.
  • Monitor and evaluate training effectiveness to improve service standards.
Performance Management & Engagement
  • Drive performance review processes for managers and staff.
  • Support career development pathways for supervisors and managers.
  • Drive employee engagement initiatives to improve staff morale and reduce turnover.
  • Provide support for recognition and reward programs.
Payroll & Benefits Support
  • Work with finance/payroll to ensure accurate wage inputs
  • Oversee employee benefits administration
  • Ensure compliance with statutory deductions (PAYE, UIF, SDL).
Strategic HR Support
  • Analyse HR metrics (turnover, absenteeism, recruitment lead times, labour costs) and provide insights to management.
  • Support change management initiatives within the group.
  • Contribute to HR strategy that aligns with operational and business growth objectives.
Key Requirements
  • Bachelors degree / Diploma in Human Resources, Industrial Psychology, or related field.
  • 5+ years HR generalist experience, with at least 2 years in a supervisory/officer role.
  • Prior HR experience in hospitality, retail, or FMCG industries is highly desirable.
  • Strong exposure to high-volume recruitment and employee relations in shift-based work environments.
  • In-depth knowledge of South African labour legislation (BCEA, LRA, EEA, Skills Development, OHSA).
  • Ability to manage multiple branches and stakeholders.
  • Strong conflict management and negotiation skills (including CCMA preparation).
  • Proficiency in HRIS and MS Office Suite.
Personal Attributes
  • Strong interpersonal and communication skills, able to connect with staff at all levels.
  • Approachable and solution oriented.
  • High attention to detail with strong organisational skills.
  • Resilient, adaptable, and able to work under pressure in a fast-paced restaurant environment.
  • Able to travel in and around KZN to branches as needed.
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