Assistant Lodge Manager
Imforce Recruitment Port Elizabeth
Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assisting the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
Minimum criteria/Qualification:
- Degree/Diploma in Hotel Management
- 3-5 years experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
- Drivers License Essential
Bright Search Recruitment (Pty) LtdPort Elizabeth
Key Responsibilities
• Overall oversee daily operations of the lodge/ villa, including accommodations, food &beverage, dining, recreational activities, and guest services.
• Supervise lodge staff, including training, scheduling, and performance...
Imforce RecruitmentPort Elizabeth
To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
• Housekeeping Checks done according to set Standards
• Supervising restaurants functioning before and during meal times and supporting the service staff...
StratogoPort Elizabeth
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