Guest Relations Officer
Imforce Recruitment Port Elizabeth
Minimum criteria required
- Hotel Management Diploma/Certificate or equivalent
- Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
Key Performance Areas of this position include:
- To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
- Housekeeping Checks done according to set Standards
- Supervising restaurants functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
- Making sure Meal standards are adhered to before meals leave the kitchen
- Checking guests in and out, and taking care of guests requests during their stay
- Act on guests requests for additional services and supplies
- To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
- Assist with Stock Counts and Weekly and Monthly Reports
Competencies required:
- English - Well Spoken and Presentable
- Customer Focused
- Computer literate on MS office (intermediate level excel)
- Knowledge of LIGHTSPEED, SAGE EVOLUTION and PROTEL
- Good guest relations with knowledge of Hosting/Butler skills
- Drivers Licence preferred
- Contributing to team success
- An eye for detail and good common sense
- Good knowledge of Food & Beverage Service, Housekeeping & Front Office
Other details:
- Work cycle is 21/7
- Live in position
Imforce RecruitmentPort Elizabeth
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