Lodge Manager

Key Responsibilities

• Overall oversee daily operations of the lodge/ villa, including accommodations, food &beverage, dining, recreational activities, and guest services.
• Supervise lodge staff, including training, scheduling, and performance management.
• Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Ensure positive guest experience and great attention to detail throughout the guests' stay.

• A positive, energetic, and caring attitude.
• Willingness to assist in all departments.
• Fostering successful teamwork and building strong rapport within the team.
• Experience in running all aspects of the different lodge departments.
• Excellent People skills.
• Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
• Strong leadership and communication skills.
• Knowledge of Kwandwe wildlife conservation and sustainable practices.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure.
• Excellent knowledge of Food and Beverage and service
• Ability to communicate effectively in English
• 5 years experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
• Valid Driver's License