Contact centre team leader – sales | contract

CONTACT CENTRE TEAM LEADER – SALES | CONTRACT

A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high-performing sales team.

• Matric
• Diploma in a relevant field
• Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment
• Proven experience managing sales targets and KPIs
• Experience in coaching, mentoring and performance management
• Strong understanding of contact centre sales processes and customer service standards

• Lead, motivate and manage a team of sales consultants
• Drive daily, weekly and monthly sales targets
• Monitor team performance against agreed KPIs and sales objectives
• Coach and mentor consultants to improve sales performance
• Identify performance gaps and implement appropriate interventions
• Support the team with sales techniques, objection handling and customer engagement
• Analyse sales and performance reports and provide feedback
• Manage escalated customer queries where required
• Ensure adherence to quality, compliance and operational standards
• Promote accountability, teamwork and a strong performance culture

• Strong leadership and people management skills
• Excellent coaching and mentoring ability
• Strong sales and commercial acumen
• Performance-driven and target-oriented
• Excellent communication and interpersonal skills
• Good analytical and problem-solving abilities
• Ability to manage conflict and difficult situations
• Resilient and able to perform in a fast-paced contact centre environment

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