Customer Care: Senior Case Manager
Sydsen Johannesburg R 25,000/month
Duties and Responsibilities:
- Manage and oversee a team of case managers to ensure efficient resolution of customer inquiries and concerns
- Implement and maintain customer service standards to achieve high levels of customer satisfaction
- Analyze data and trends to identify areas for improvement in processes and customer service delivery
- Develop and implement strategies to enhance customer experience and loyalty
- Collaborate with other departments to address customer issues and improve overall operations
Qualifications:
- Bachelor's degree in Business Administration, or related field
Skills:
- Strong leadership and people management abilities
- Exceptional problem-solving and decision-making skills
- Proficiency in operational management and analytical reporting
- Excellent communication and interpersonal skills
- Experience in coaching, training, CRM, and relevant technologies
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Seniority Level: 2-5 yearsType: Permanent
Job Summary:
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