Internal Sales & Customer Support Intern
Ann Swann Personnel Johannesburg
Duties and Responsibilities
- Conduct outbound sales calls to prospective clients and identify potential business opportunities.
- Perform cold calling activities to introduce products or services to potential customers.
- Assist with contacting existing clients to maintain relationships and provide customer support.
- Support the sales team with lead generation and follow-up activities.
- Maintain positive client relationships through professional and friendly telephonic communication.
- Maintain accurate records of calls, interactions, and client information.
- Assist with customer queries and problem resolution in a professional and efficient manner.
- Provide administrative support to the sales and customer service team.
- Assist with document handling, filing, and data capturing.
- Ensure all customer communication is handled professionally and timeously.
- Assist with preparing reports, updating databases, and maintaining accurate records.
- Support the team in maintaining excellent client service standards.
- Recently Completed Bachelor of Commerce (BCom) qualification in one of the following fields; BCom Business Management, BCom General, BCom Entrepreneurship or BCom Marketing.
- 1 year of experience in a similar role would be advantageous.Â
- Strong communication and interpersonal skills.
- Comfortable conducting telephonic sales calls.
- Strong problem-solving ability.
- Good time management and organisational skills.
- High level of attention to detail.
- Basic administrative and computer skills.
- Professional telephone etiquette.
- Strong customer service orientation.
- Positive attitude and willingness to learn.
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