Outbound call centre agent - Johannesburg - ref. i04776615
WMS Secure Johannesburg
Provide Dedicated Customer Service: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.
- Manage CRM Work Items: Handle all Premium CRM work item queries and those received from other departments, ensuring timely feedback to all parties involved.
- Handle Escalations: Assist Team Leaders and Managers with any ad-hoc team escalations and provide support as needed.
- Support Service Recovery: Help with any overflow service recovery tasks as required by the Service Leaders.
- Business Development: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.
- Growth: Proactively reach out to potential Premium customers.
- Client Support: Provide exceptional service to Premium customers with the aim of ensuring first contact resolution and maintaining high satisfaction levels.
- Event Coordination: Organise and participate in roadshows and events to engage with Premium customers, when required as this is not a primary role.
- Information Management: Collect and update player information, ensuring all details are accurately captured in the CRM system.
- Targeted Campaign Execution: Design and implement initiatives, promotions, and out-of-the-box ideas to retain lapsing or reacquire lapsed and inactive Premium customers.
- Feedback Loop: Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required.
- Team Collaboration: Assist Team Leaders and Managers with any ad-hoc team escalations and assistance they may require whilst on shift.
Job MastersRandburg, 13 km from Johannesburg
Direct Sales Agent (Outbound) Call Centre Vehicle Tracking Industry - Randburg
Introduction
We are seeking motivated and results-driven Outbound Direct Sales Agents to join our dynamic Call Centre team at our Head Office in Johannesburg. The ideal...
Phakisa HoldingsJohannesburg
delivery issues, and respond to general logistics inquiries. Ensures efficient communication and high levels of customer satisfaction.
• Outbound Call Centre Agent: Makes outgoing calls to customers and clients to confirm delivery details, follow up...
Edge ExecutivesJohannesburg
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• Continuously improve performance through collaboration and coaching
What You Bring
• Matric, RE5, and FETC: Short-Term Insurance NQF4 (essential)
• 3+ years of outbound call centre sales experience
• 2+ years selling service...