Group Head: IT Operations, Infrastructure and Service Delivery

Join a leading organisation where technology plays a critical role in enabling growth, innovation, and operational excellence. As the Group Head of IT Operations, Infrastructure and Service Delivery, you will be responsible for defining and executing the overall technology operations strategy while ensuring the reliability, security, and performance of enterprise-wide IT services.

You will lead high-performing teams, champion continuous improvement, and play a pivotal role in building a resilient and future-ready technology environment.

If you are passionate about enterprise-scale leadership, operational excellence, and digital transformation, this role offers the opportunity to make a significant impact at a strategic level.

Key Responsibilities:

• Define and execute the overall IT Operations, Infrastructure, and Service Delivery strategy
• Lead infrastructure, operations, and service delivery functions across multiple regions
• Develop and implement IT service management frameworks, standards, and best practices
• Drive large-scale transformation, cloud adoption, automation, and modernisation initiatives
• Ensure excellent service desk performance and continuous service improvement
• Manage IT governance, security, compliance, risk, disaster recovery, and business continuity initiatives
• Measure and optimise the return on investment of technology infrastructure and services
• Build and lead high-performing teams while fostering a culture of innovation and operational excellence
• Partner with senior business stakeholders to align technology strategies with organisational objectives

Job Experience and Skills Required:

• Education: BSc in Computer Science, Information Systems, or a related technology field
• Advantageous: Postgraduate qualification and/or MBA
• Experience:
• Minimum 15 years' experience in IT
• At least 8 years' experience in a senior Head of IT Infrastructure and Operations role
• Proven experience leading enterprise-scale IT Operations, Infrastructure, and Service Delivery functions
• Experience managing global technology environments and cross-functional teams
• Technical Skills:
• IT Operations and Infrastructure Management
• IT Service Management (ITSM) and ITIL best practices
• Hybrid and multi-cloud environments (Azure, AWS)
• Disaster Recovery and Business Continuity Planning
• Enterprise Architecture alignment and governance
• Digital Transformation, Automation, and Cloud Migration initiatives
• Vendor, Contract, and Technology Partner Management
• IT Financial Management, Budgeting, and Cost Optimisation
• Additional Requirements:
• Strong strategic leadership and stakeholder management capabilities
• Excellent communication, influence, and decision-making skills
• Proven ability to drive change, innovation, and continuous improvement
• Strong governance, risk, and compliance awareness
• ITIL Certification is essential

Apply now!