Restaurant Manager

Industry: Hospitality & Tourism

• Grade 12 / Matric.
• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field (advantageous).
• Minimum 35 years' experience in a Restaurant Manager role within a hotel, restaurant, or hospitality environment.
• Strong knowledge of food and beverage operations.
• Experience with stock control, cost management, and budgeting.
• Proficient in Microsoft Office and restaurant POS systems.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible hours, including weekends, public holidays, and shifts.

• Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service.
• Ensure compliance with company policies, hospitality standards, and health and safety regulations.
• Monitor food and beverage quality, presentation, and service standards.
• Manage restaurant opening and closing procedures.
• Ensure cleanliness, hygiene, and maintenance standards are consistently upheld.
• Address guest concerns and resolve complaints promptly and professionally.

• Recruit, train, coach, and develop restaurant staff.
• Prepare and manage staff schedules in line with operational requirements.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a positive and motivated team culture.
• Ensure staff comply with company grooming, uniform, and service standards.

• Monitor and control restaurant costs, including labour, food, and beverage expenses.
• Manage stock control, inventory counts, and ordering processes.
• Analyze sales reports and identify opportunities to increase revenue and profitability.
• Assist in the preparation and management of budgets.
• Ensure accurate cash handling and reconciliation procedures.

• Deliver outstanding guest service and maintain high customer satisfaction levels.
• Build strong relationships with guests and encourage repeat business.
• Monitor guest feedback and implement improvements where necessary.
• Ensure all guest interactions reflect the hotel's commitment to excellence.

• Ensure compliance with food safety, health, and safety legislation.
• Maintain accurate operational records and reports.
• Conduct regular audits and inspections to ensure standards are met.
• Liaise with suppliers and internal departments to support efficient operations.

We thank you for your interest in the position and wish you success in your future career endeavors.