Reservationist

apartmentPhoenix Recruitment placePongola calendar_month2026/05/16

Duties:

Respond to website, email and telephonic enquiries accurately, timeously and courteously
Handle guest enquiries while establishing rapport with guests during booking process
Maintain effective customer relationships and actively resolve guest complaints; exercise judgement when escalating it to the Reservations Manager
Ensure accurate information, quoting, booking and detailed capturing of reservations
Maintain client database to ensure all guest information / details are complete
Assist with maintaining an efficient administration system within the department
Maximise sales, upselling of other revenue streams
Develop in-depth product knowledge of all lodges, activities and USPs

Keep lodges / relevant departments informed; follow up with regards to special instructions

Requirements:

Grade 12
Degree or equivalent from reputable hotel school
At least 3 years experience in a similar position at a 5* luxury property
Prior Front of House experience at a 5* luxury property
Excellent command of the English language (Spoken and written)
Excellent communication skills with high level of telephone etiquette

Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS

High degree of confidentiality and integrity
Ability to work in a challenging and demanding environment

Well organised team player, capable of working independently, meticulously and with initiative

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