Reservationist
Bright Search Recruitment (Pty) Ltd Pongola
Required Qualifications
- Grade 12 / Matric
- Diploma or Degree in Hospitality Management, Tourism, or related field preferred
- Formal hotel school qualification advantageous
- Valid drivers license beneficial
- Minimum 25 years experience in reservations or front office within a 4-star or 5-star lodge/hotel environment
- Previous luxury game lodge experience highly advantageous
- Experience working with international guests and travel agents
- Knowledge of safari lodge operations preferred
- Proficiency in PMS systems such as:
- Protel
- Opera
- PANStrat
- Odyssey
- Strong Microsoft Office skills (Word, Excel, Outlook)
- Knowledge of OTA platforms and online booking systems advantageous
- Excellent verbal and written English communication skills
- Strong telephone etiquette and customer service ability
- High attention to detail and accuracy
- Excellent organizational and multitasking skills
- Professional appearance and presentation
- Ability to work under pressure in a fast-paced environment
- Sales and upselling ability
- Strong problem-solving and conflict-resolution skills
- Team player with the ability to work independently
- Passion for luxury hospitality and guest satisfaction
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