Sales Support Clerk

The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications and Experience:

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies:

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge