Sales Support Consultant and Field Marketer

Sales & Customer Service:

• Plan monthly call cycles in order to regularly visit pharmacies, health stores, and boutiques to build and maintain professional relationships.
• Understand clients' needs and preferences, offering tailored product recommendations.
• Achieve sales targets on a monthly basis to ensure revenue objectives for the assigned customer base are achieved.
• Provide excellent customer service by addressing concerns and inquiries promptly.
• Monitor client satisfaction and consistently aim to exceed expectations.
• Explore opportunities within existing stockist for range expansions.
• Contribute to the new business development revenue target for the wholesale sales team by looking out for new opportunities and liaising with the BDM on these.

Stock Management:

• Conduct stock checks during every visit to ensure adequate product levels meet client demand.
• Place replenishment orders (with client approval) efficiently and accurately.
• Collaborate with the warehouse or operations team to ensure timely delivery of stock.
• Implement effective stock rotation to minimize wastage or product expirations.

Relationship Building:

• Develop and nurture long-term professional partnerships with clients.
• Identify and pursue new business opportunities within existing and potential new customers within the
• assigned territory.
• Communicate product launches, marketing campaigns, and promotions effectively.
• Conduct product training sessions for client staff to enhance their product knowledge.

Visual Merchandising:

• Ensure products are displayed attractively and organized according to company standards.
• Implement planograms and merchandising guidelines as provided by the team.
• Train client staff on maintaining optimal product displays and merchandising techniques.
• Provide support to specific existing portfolio of stockists assigned to the role.
• Follow up monthly with allocated stockists to obtain replenishment orders (and potential new business).
• Achieve sales budget for allocated stockists.
• Analysis and reporting on existing customer performance and potential as required.

Customer Onboarding:

• Manage the new customer onboarding process and follow up
• Facilitate opening order set up and in store staff training
• Ensure communication is clear and customer kept informed throughout the process
• Handle any issues that arise together with appropriate internal team members to achieve resolution

Customer Experience:

• Monthly calls to stockists to check on quality of service and additional needs.
• Check customer websites to ensure brand compliance, pricing, imagery, etc.
• Execute "product of the month" campaigns.
• Attend stockist events and use the opportunity to create brand awareness and drive sales.
• Look for ways to continually improve our service levels and customer experience.

Customer Development & Growth:

• Implement appropriate sales & promotional campaigns to drive sales in retail stores.
• Build brand awareness and sales at expos, conferences, etc.
• Handle WhatsApp Business communication.
• Work closely with Marketing Team to ensure alignment in wholesale with key initiatives and
• implementation of the Marketing Calendar.

Rep/Agent Support:

• Provide support to sales reps/agents to effectively service new and existing stockists.
• Compilation of rep packs for new launches (digital and physical).
• Liaise with infield sales team on new marketing material, products and campaigns.
• Provide answers/solutions to queries and problems raised in the field.

Administrative Support:

• Administrative support to the Sales function.
• Project and initiative implementation and support.
• Assist with data collection for reports and analysis.
• Maintain product information and stock levels on Takealot Marketplace.
• Stay up to date on Takealot events and take ownership of initiatives that could drive sales and increase brand awareness.

Requirements:

• Matric
• Tertiary qualification is a sales and/or marketing field an advantage
• Strong computer skills particularly MS Office (Excel in particular)
• A genuine and demonstrated passion and interest in natural, sustainable and environmental responsible products
• Successful sales track record
• Must have own vehicle
• Initiative and self-starter
• Attention to detail
• Communication
• Customer Focus
• Planning and organizing
• Sales Skills
• Negotiation Skills
• Ability to work under pressure and to deadlines