Customer Service and Service Retention Administrator - Paarden Eiland

• Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus.
• Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
• Engage in customer follow-ups and prospecting activities to boost workshop workload.
• Accurately capture and update information in Evolve.
• Address customer complaints effectively, escalating to management as needed.
• Provide general administrative support.
• Maintain and organize records.
• Complete daily activity sheets.
• Assist the Receptionist with switchboard duties during lunch breaks.
• Adhere to the dress code and always maintain professional grooming.
• Execute any additional reasonable tasks as directed by management.
• Strong commitment to customer service excellence
• Professional and courteous telephone communication
• Reliability and consistency in task execution
• Assertiveness in handling various situations
• Ability to work efficiently while maintaining attention to detail and accuracy
• Self-motivated and capable of working independently
• Outstanding verbal and written communication skills
• Proficient in following both written and verbal instructions
• Well-organized with solid administrative capabilities
• Resilience under pressure, particularly with challenging customers
• Collaborative team player with good interdepartmental awareness

Requirements:

• Matric (Grade 12)
• Prior administration experience, preferably within a dealership environment
• PC Literate Evolve experience
• Strong communication and interpersonal skills.
• Reside within the Helderberg, Somerset West Suburbs or nearby
• Automotive dealership experience - Preference

If your current experience and skillsets tick majority of the job specification boxes, then:

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