Customer Service Consultant

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and in-person.
• Handle and resolve customer enquiries, complaints, and feedback professionally and promptly.
• Process and track orders, ensuring accurate updates and timely follow-ups.
• Maintain accurate records of all customer interactions in the system.
• Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues.
• Support product launches by informing customers and addressing related queries.
• Collaborate with internal teams to improve customer service processes and enhance the customer experience.
• Monitor customer satisfaction and provide insights to management for continuous improvement.
• Participate in team meetings and contribute ideas to improve service delivery.
• Take on additional tasks as required—every day can be different.

Requirements:

• Minimum 2 years’ experience in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and manage multiple tasks simultaneously.
• Confident using MS Office; experience with CRM systems is advantageous.
• Strong sense of responsibility and accountability.
• Positive, solution-oriented attitude.
• Driver’s license and own transport advantageous.
• Passion for helping people and delivering exceptional customer service.

Interested?

Send your CV to