Senior Fleet Controller / Transport Broker – Durban

Position Overview

The Fleet Controller / Transport Broker is a senior operational role responsible for the end‑to‑end control of a mixed owned‑fleet and brokerage operation. The role requires hands‑on management of company‑owned trucks while simultaneously brokering and controlling loads on a daily basis.

The incumbent will be accountable for service delivery, real‑time problem resolution, cost control, and immediate corrective action to protect the companys reputation and client relationships. This is a high‑pressure, decision‑critical role suited to a strong operational leader with deep transport experience.

The position is based in Durban and operates on 12‑hour shifts.

Key Responsibilities

• Plan, allocate, and control daily movements .
• Ensure optimal utilisation of owned and subcontracted vehicles to meet service and cost objectives.
• Proactively manage route planning, delivery sequencing, and turnaround times.
• Maintain continuous visibility of all vehicles and loads under control.

• Prevent and minimise demurrage, detention, storage, and standing time through proactive planning and early intervention.
• Monitor delivery timelines closely and act immediately on late arrivals, delays, or service deviations.
• Communicate professionally and timeously with clients regarding any operational challenges.
• Ensure all service commitments are met in line with agreed client SLAs.

• Directly manage company drivers and subcontractors in real time.
• Address misconduct, non‑compliance, or performance issues immediately using firm but fair disciplinary action.
• Enforce company operating standards, safety rules, and client‑specific requirements.
• Escalate serious incidents appropriately while maintaining operational continuity.

• Source, allocate, and manage third‑party transporters to meet load demand.
• Ensure subcontractors comply with safety, documentation, insurance, and service standards.
• Monitor subcontractor performance and take corrective action where standards are not met.
• Maintain strong working relationships with reliable transport partners.

• Work closely with fleet, operations, admin, and accounts teams to ensure a seamless end‑to‑end service.
• Ensure all load data, PODs, timesheets, and supporting documents are accurately captured and submitted.
• Support accounts with billing accuracy, dispute resolution, and cost recovery.
• Contribute to a team‑based service culture, ensuring the client experiences a single, coordinated operation.

• Ensure all movements comply with road regulations, safety standards, and company policies.
• Maintain accurate operational records and system updates.
• Provide clear operational feedback to management on risks, bottlenecks, and improvement opportunities.

• 12‑hour shifts
• Monday to Sunday, including public holidays
• Shift‑based operational environment
• Remuneration structure includes weekends and public holidays

Required Experience & Skills

• Minimum 58 years experience in fleet control, transport operations, or road freight brokerage.
• Proven experience managing high‑volume transport operations.
• Strong background in containerised transport, depot operations, and time‑critical deliveries (advantageous).

• Excellent operational decision‑making under pressure.
• Strong communication and stakeholder management skills.
• Firm but professional people management and disciplinary capability.
• High level of organisation, planning, and attention to detail.
• Ability to work long shifts and remain effective in a 24/7 operational environment.
• Strong sense of accountability and ownership.

• Service‑driven and client‑focused.
• Calm, decisive, and resilient under pressure.
• Assertive with drivers and subcontractors while remaining professional.
• Team‑oriented, with the ability to collaborate across departments.

• Market‑related salary based on experience.