Customer Care Agents

Key Tasks:

Resolve customer care queries and complaints:

• Respond to customers service requests on Calls, Whatsapp and Emails
• Acknowledge customer complaints
• Verify existing members portfolios
• Establish customers needs
• Clarify information
• Build customer relationships
• Liaise between departments to resolve difficult and/or unusual situations
• Resolve customer queries
• Provide appropriate solutions and/or alternatives
• Retain members

Conduct general administrative duties:

• Prepare, generate and distribute periodic reports
• Provide departmental back-up and back-log support
• Implement and adhere to policies and procedures
• Maintain accurate records of customer interactions, transactions, comments and complaints
• Maintain high standard of product knowledge
• Perform other duties as assigned by management

Essential Qualifications:

• Matric

Essential Experience:

• 1 year customer care call centre experience

Knowledge and Skills:

• Exceptional customer service skills
• Good listening skills
• Good interpersonal skills
• Excellent communication skills
• Good computer skills
• Exceptional problem solving skills
• Good organisational skills
• Good time management skills
• Multilingual

PLEASE NOTE: If you do not hear from us within 2 weeks of applying,please consider your application unsuccessful for this role.