Agent du service client / French - Customer care Agent
Progessive International Johannesburg
Key Responsibilities
- Respond to customer queries via phone, email, and chat in French and English
- Resolve customer issues efficiently, professionally, and with empathy
- Escalate complex queries to the relevant departments when necessary
- Accurately log all customer interactions in the CRM system
- Assist customers with account issues, billing inquiries, and product information
- Follow up with customers to ensure resolution and satisfaction
- Maintain up-to-date knowledge of products, services, and company policies
- Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies
- Minimum 35 years of experience in a international call centre
- Fluent in French and or Spanish (native or professional level) and English
- Experience working remotely US hours
- Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Customer-oriented mindset with a passion for service excellence
- South African ID or Residence or valid Refugee status Permit is essential
Isilumko Staffing (JHB)Johannesburg
One of our international e-hailing clients are on the lookout for an experienced, bubbly and well spoken candidate to join their customer service department!
Must be available for a 6-month contract!
Responsibilities:
• Offer and driving 5 star...
Affinity HealthJohannesburg
Key Tasks:
Resolve customer care queries and complaints:
• Respond to customers service requests on Calls, Whatsapp and Emails
• Acknowledge customer complaints
• Verify existing members portfolios
• Establish customers needs
• Clarify information...
The Recruitment PeopleJohannesburg
This individual will be responsible for the full accounts payable function.
Minimum requirements:
• Completed Matric
• 3 years experience in an AP role
• Strong Excel skills
Apply now!
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