Sales & Administration Assistant

Sales Support:

• Respond professionally and promptly to customer inquiries
• Prepare and issue quotations, sales proposals, and order confirmations
• Search and complete online quotes
• Communicate with suppliers regarding product availability, pricing, and delivery timelines
• Maintain accurate supplier and customer databases
• Assist Sales Team with reporting, pipeline tracking and performance summaries

Administrative and Compliance Duties:

• Maintain organized filing systems in accordance with ISO 13485:2016 document control requirements
• Prepare and compile compliance documents for tenders, regulatory submissions and quality audits
• Assist in maintaining supplier qualification files and customer records
• Manage office supplies, stationary orders, and courier dispatch samples or documents
• Schedule and coordinate meetings, appointments, and travel arrangements and needed
• Create media and marketing files as required
• Support management with administrative tasks and reporting as neede

Customer Service:

• Provide professional and friendly assistance to healthcare professionals and customers
• Handle product queries, delivery updates, and customer feedback
• Assist in the coordination of product returns, warranty claims, and service requirements according to company procedures

Key Performance Indicators (KPIs):

• Accuracy and timelines of order and quotation processing
• Customer satisfaction and feedback quality
• Compliance with ISO 13485:2016 documentation and filing standards
• Internal team support efficiency and responsiveness
• Contribution to achieving monthly and quarterly sales targets