Call Centre Agent

apartmentSelect One placeJohannesburg calendar_month 
What Youll Do
  • Answer incoming calls and respond to customer queries in a professional manner
  • Make outbound calls to follow up on leads or payments (where required)
  • Maintain accurate records of all customer interactions
  • Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)
  • Handle customer concerns with empathy and effective problem-solving skills
What Were Looking For
  • Experience: Minimum 612 months call centre experience (sales, customer service, or collections) preferred
  • Skills: Strong communication skills, active listening, and computer literacy
  • Attitude: Target-driven, reliable, and adaptable to changing demands
  • Language: English fluency (additional languages an advantage)
  • Availability: Must be able to work rotational shifts and weekends if required
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