SysOp Team Lead

We are seeking a highly skilled SysOps Team Lead to design, build and operate a modern Remote Monitoring and Management (RMM) platform that enables efficient, automated and secure IT operations. This is a strategic and hands-on leadership role responsible for driving automation, enhancing monitoring capabilities, optimizing toolsets, and leading a technical team to deliver high-quality service.

• Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms.
• Create and maintain Python scripts to streamline operational tasks.
• Optimize and manage toolsets such as N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys, Meraki.
• Ensure automation and process optimization form the core of service delivery.

• Drive proactive monitoring and implement self-healing systems.
• Configure and manage AutoPilot deployments and patching processes.
• Use analytics and reporting to identify trends and improvement opportunities.

• Build dashboards and reports using Power BI and internal tools.
• Present insights, performance trends, risks and improvements to management.

• Lead, mentor and develop the SysOps team to meet performance and SLA targets.
• Conduct regular team meetings, 1:1 sessions and support professional growth.
• Provide escalation support for SysOps-related issues.
• Promote a culture of innovation, accountability and continuous improvement.
• Ensure adherence to ITIL service management principles.

• Work with other support teams to understand technology requirements.
• Manage SysOps-related initiatives and ensure timely, on-budget delivery.
• Encourage documentation and knowledge sharing.
• Stay current with industry trends and recommend improvements.

• Strong passion for automation and problem-solving.
• Advanced scripting in Python and PowerShell.
• Proficiency with Power BI reporting and data visualisation.
• Excellent communication, organisational and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong technical proficiency across monitoring, toolsets and IT support systems.

• Proven experience designing automation workflows.
• Hands-on scripting for automation (Python, PowerShell).
• Experience managing and optimizing RMM toolsets.
• Strong background in monitoring, alerting and self-healing systems.
• Experience leading technical teams.
• Skilled in patching, AutoPilot deployments and hybrid environment management.
• Practical understanding of ITIL principles.
• Experience working in a Managed Services (MSP) environment is advantageous.

Qualifications

Required:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Endpoint Administrator (MD-102)
• Power BI Data Analyst Associate
• PowerShell Scripting Certification (Microsoft/Pluralsight endorsed)
• Cloud Certification: CompTIA Cloud+ OR Azure/AWS Architecture

Advantageous:

• Bachelor’s degree in IT or related field
• ITIL V4 Foundation
• Microsoft SC-200 / Security+
• Ansible Automation certifications
• Microsoft SC-300
• N-Able Advanced Reporting & Automation