Team Leader (Debt Collection - Municipal & Government)

apartmentScorpex Recruitment placeJohannesburg calendar_month 

TEAM LEADER X 2 (Municipalities/Government)

Understanding Excalibur and strategy
Skill set on predictive dialler, campaign building and managing big teams
To analyse unsatisfactory items and implement action plans
Ensure all deadlines are met
Analyse and document for quality assurance
To work closely with the team to ensure the team has sufficient phone coverage
in relation
To requests for leave and any schedule changes
Meet and exceed all targets
Conduct telephone monitoring and dialler couching sessions to ensure efficient
collections
Ensure all policies and Service Level Agreements are adhered to
Ensure that reports to Clients are produced in a concise and accurate format, timeously
Review delinquent accounts and develop strategies to ensure successful
collections
Monitor and actions plans for Right Party Contact
Miscellaneous Call Centre duties
Must have experience with Excalibur, SAP, Excel, CPB
Experience as a team leader for more than 3 years
Must have worked with Municipalities/Government entities as a team leader

Salary : R12 000 R16 000 (dependant on experience)

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