Technical Manager
Network Recruitment Cape Town
Role Overview:
The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.
This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.
You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.
Who Were Looking For:An exceptional technical leader who is:
- Calm, authoritative, and highly capable in complex environments
- Strong on discipline, structure, documentation, and processes
- Confident guiding technical teams and enforcing high standards
- Able to translate complexity into clear, actionable solutions
- Passionate about building predictable, reliable, and scalable technical operations
- Able to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure
Key Responsibilities:
- Technical Leadership & Architecture:
- Define and maintain solution standards, architecture, and change control processes
- Translate business and client needs into scalable, supportable technical solutions
- Maintain standardised technology stacks across clients
- Provide hands-on technical guidance and L1L3 escalation support
- Lead root cause analysis and implement long-term remediation
- Develop per-client infrastructure strategies, documenting risks and recommended improvements
- Service Delivery & Support:
- Oversee daily operational support, ensuring SLA and response time adherence
- Lead and develop a team of 6 technical staff
- Drive high-quality ticket management and documentation discipline (Zoho Desk)
- Own escalation processes and complex incident handling
- Ensure that monitoring and alerting platforms operate effectively
- Project & Change Management:
- Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
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