Junior Technical Manager - CPT
Datafin IT Recruitment Cape Town
ENVIRONMENT:
A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery.This role bridges hands-on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit.
DUTIES:
Team & Technician Support- Assist with managing field technicians and installers
- Allocate jobs and support daily scheduling
- Monitor attendance, productivity and job completion
- Provide on-the-job coaching and basic performance feedback
- Assist with onboarding and training of new technicians
- Ensure technicians follow company processes and standards
- Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
- Review completed jobs for quality and compliance
- Assist with site inspections and installations when required
- Ensure correct use and care of company tools, vehicles and equipment
- Help manage small to medium technical projects
- Ensure jobs are completed on time and within scope
- Liaise with sales and admin teams regarding technical requirements
- Handle client queries or complaints escalated from technicians
- Ensure professional conduct on customer sites
- Assist in improving customer satisfaction and service delivery standards
- Assist with KPI tracking for technicians
- Provide basic reports on job status, call-outs and productivity
- Help maintain accurate records in ZOHO CRM
- Support stock control and technical inventory management
REQUIREMENTS:
Minimum Requirements
Qualifications- Certificate or diploma in IT / Networking / Technical field
- 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar)
- Some leadership or senior technician exposure advantageous
Skills & Competencies
Technical- Strong understanding of IT infrastructure and/or CCTV systems
- Basic networking knowledge
- Ability to troubleshoot hardware and software issues
- Basic people management skills
- Ability to motivate technicians
- Good organisational and time management skills
ATTRIBUTES:
- Professional communication
- Problem-solving mindset
- Calm under pressure
- Detail-oriented
- Willingness to learn management responsibilities
- Valid driver' license
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Role Overview:
The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.
This is a hands-on leadership position overseeing...
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JOB PROFILE - Technical Manager: Operations
1. 1. About the Department
Department
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Company and Job Description:
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